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The term “digitally-minded” tends to overemphasize one’s experience and technical capability, while ignoring other skills required to succeed in the age of disruption. Is being just “digitally-minded” enough when it comes to aiding organisational transformation?  

The answer lies in your definition of “digitally-minded”. To some, being digitally-minded means having an understanding of the latest technology trends and knowing how to leverage these to drive an organisation forward. Others may define it as having a startup mentality and the ability to innovate rapidly. 

Both definitions are attractive attributes when it comes to transformation. However, we’d argue that there’s more to the digital mindset definition.  

The Qs of Success: IQ, EQ ad CQ 

Of course you need you an abundance of technical acumen to be successful, but there are three other aptitudes that are just as important: IQ, EQ, and CQ.   

To start with, there’s intellectual capability or what we’d refer to as IQ, intelligence quotient. High IQs enable people to learn and solve problems faster. IQ is also a powerful indicator of one’s propensity and ability to manage complexity. It is unarguably important and we are fortunate to have an abundance of intelligent brain matter in the Australian tech community.

Emotional intelligence, or EQ, is an equally valued trait in the workplace. It is the core foundation of interpersonal skills. It supports success by helping people understand the differing challenges of those around them. People with higher EQ also tend to be more entrepreneurial. They take risks and turn creativity into action. 

Those with both a highly developed IQ and EQ will have an obvious advantage over someone who is just technically brilliant. They are also more apt to succeed than someone who has mastered their vocation, but not their emotions. 

The third important characteristic to help people thrive in today’s fast changing business environment is CQ or curiosity quotient. 

CQ is Curiosity. It’s inherent in us all – which you’ll well know if you’ve ever been around a toddler going through the “why” phase. And while it can be dampened by the structure and process associated with corporate life, it’s absolutely essential when it comes to innovation and breaking the shackles of the everyday ‘norm’. 

Those who are curious are more likely to ask questions and challenge the constructs around them. They are more likely to listen and learn, exploring all options before jumping to a solution. A great skill to have when a business is looking for holistic solutions to take their business or industry forward rather than those that simply solve a single issue.

On curiosity, Greg Symons, CEO and founder, ClearMatch and co-founder of SocietyOne, a Rackspace customer adds: 

“Curiosity is the focus for every thriving and disruptive company, helping them to understand how their employees think and engage, while creating an increase in revenue and job satisfaction.

We place curiosity at the heart of what we do and in nine years of being operational, we’ve had just one person leave our business and experienced dramatic growth as a leading alternative to the banks in the peer-to-peer lending market. If that’s not validation of the power of curiosity, I don’t know what is.”

Fostering CQ

It should be said that curiosity isn’t just dreaming up big, intangible ideas. It should impact tangible outcomes such as revenue and job satisfaction. We discovered as much in creating the Curiosity Quotient, a Rackspace survey1 which shows the hugely important role curiosity plays in people’s personal and professional lives. 

Of those surveyed, 63 percent said curiosity played an important role in the growth of a business in terms of increasing revenue and sales. Sixty-one percent also said it has enabled them to achieve great things in the workplace. 

These are promising results when you consider that many businesses are just starting to explore the link between curiosity and business performance. Fewer still though, have actually worked out how to use curiosity to gain a competitive advantage. 

In addition to seeking those who have mastered technology, businesses should also focus on fostering curiosity. Here are few ways to do this:

  • Break down siloed structures that prevent the free flow of information and creativity. 
  • Give individuals the time and opportunity to pursue ongoing education to gain new facts, truths, principles and insights. 
  • Provide workspaces that encourage collaboration and innovation to support the curiosity culture. 

Still, curiosity alone is not enough. It comes back to finding and developing people with the right blend of skills, IQ, EQ and CQ – skills that will be valuable long after digital disruption ceases to be a buzzword and becomes the accepted norm. 

Rackspace – Curious Since 1999 

Rackspace is all about the Curious. We help organisations explore, collaborate, create and enable their multi-cloud strategy on the world’s leading clouds. This level of expertise across our business wasn’t developed overnight. We had to be curious about our own business to deliver Rackspace’s Fanatical Support® promise on other cloud platforms. We’re always learning, changing and being tested. These insights ensure that we view your challenges differently and can help you create opportunities for disruption.


1 Rackspace Curiosity Quotient Survey 2015

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